We aim to despatch your order in 5 – 7 Days, please allow up to 14 working days for your order to be processed and delivered before contacting us about your order.
Processing time includes order verification, quality check and packaging.
As soon as your parcel is ready to ship, you will be notified and provided with a tracking number to follow your shipment from the start of it’s journey to the finish,
please note from time to time things happen beyond our control, if there is an issue with your order you will be contacted.
In the event that Items that have appeared on the website as “Available to Order” are out of stock, these orders will be cancelled and refunded in full
Shipping Charges
- UK Delivery is charged at £8.99, – UK orders over £100 will be eligible for free delivery.
All orders are shipped using a tracked service. We are not responsible for any orders lost or stolen after delivery has been confirmed by the carrier. To enable us to investigate any late deliveries we must be notified within 7 days after the expected delivery date. Please ensure you use a safe delivery address at all times. Shipping costs are the responsibility of the customer and are non-refundable.
PARCEL REFUSED/ NOT COLLECTED- U.K
Please note that if you refuse a parcel delivery or fail to collect the parcel (where a card is left advising of collection details) we reserve the right to charge the cost of return shipping, this is billed at £6.99. There may also be a further charge to send the parcel back out. If a refund is required the return shipping fee will be deducted.
RETURNS & REFUND
If you are not happy with your order we offer a full refund or replacement policy. All we ask is please let us know as soon as possible, you must tell us within 30 days (beginning on the day after the day you receive the goods), and you then have 14 days to return the items.
Items should be returned in the original packaging complete with any labels or tags still attached, if tags have been removed, we may be unable to process a full refund.
PLEASE CHECK SIZING BEFORE REMOVING TAGS and LABELS
HELMET RETURNS
When you order a helmet online, we can only accept a return when the helmet is unworn and HAS NOT been used out on the motorcycle. When you receive your helmet, please try it on for around an hour in the comfort of your home, do not go out on the motorcycle with it. If the helmet is too loose or too tight, get in touch, and we will help you with a return.
To request a return please send an email with a reason for return and a copy of your invoice attached to info@moto-king.co.uk